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PetSafe ZPA19-17252 SmartDoor Connected, Medium review

An app-controlled pet door with per-pet schedules, remote locking and use notifications, supplied with a collar key.

What we take from it The most expensive door on this shelf at $269.99, and the only one controlled from a phone — schedules per pet, remote locking, use notifications. It ships with a collar key and can also pair a microchip, and its own listing mentions a firmware update that fixed "critical issues".

What you are getting

An app-controlled pet door, medium size, with per-pet schedules, remote locking, use notifications and dynamic weather sealing. Supplied with a Medium Pet Door Key, and able to pair a microchip. $269.99.

The only door here you can lock from somewhere else

“Remotely lock and unlock your SmartDoor through the My PetSafe app”, with “notifications when your pets use the door, updates on your SmartDoor lock and battery status”.

That is a genuinely different proposition from the rest of this shelf. SureFlap’s curfew and Cat Mate’s timer both run on a schedule set at the door; this one changes from the office, and tells you when the cat came home.

The cost is a dependency: a door that needs an app, an account and a network to be at its best.

It says what the firmware fixed

“New Firmware Update: Addressed critical issues with app functionality, connectivity, performance and security.”

A maker naming its own critical issues on the product page is unusual and worth reading twice. It tells you two things: that there were serious problems, and that they were fixed. A connected door that has never needed a firmware update is a door nobody has looked at.

Key and chip, both

The medium door “comes with a Medium Pet Door Key and can pair with your cat’s microchip”.

That makes it the only door in this group that works either way: the key for an animal with no chip or an unreadable one, the chip for everything else. PetSafe’s other door on this shelf, the Electronic Pet Door at $200.99, reads only the key.

Weather sealing is named

“Dynamic weather sealing and multi-point locking.” Of the six doors here, this is the only one to claim a seal at all — and a flap is a hole in a wall, so a seal is the difference between a pet door and a draft.

What is not published

No flap opening dimensions, no cut-out, no battery type or life, and no chip standards. For the most expensive door on the shelf, the measurement list is the shortest — “Medium” is the only size given, against a chart the listing refers to but does not reproduce.

Availability

Read on the day this page was built: $270 at the American Amazon shop.

Read from Keepa on the day this page was last revised; stock and price both move without notice.

Prices quoted in this text were read on 2026-10-06. The live price is at the top of the page.

What we rate, and what we flag up

Strengths

  • The only door here that locks and unlocks from a phone, anywhere
  • Works with a collar key or a microchip, where PetSafe’s other door takes only a key
  • The only door on this shelf to claim a weather seal

Compromises

  • The most expensive here at $269.99, and the least measured — no opening, no cut-out, no battery
  • Depends on an app, an account and a network to do what it is bought for
  • Its own page records a firmware update for critical security and connectivity issues

Specifications

ControlMy PetSafe app — schedules, remote lock, notifications
ReadsCollar key supplied; microchip pairing also supported
Chip standardsNot published
DirectionSelective entry and exit
SealingDynamic weather sealing, multi-point locking
SizeMedium — dimensions not published
PowerNot published
FirmwareUpdate issued for critical app, connectivity and security issues
Amazon referenceB0BK9S5R7Y
EAN0729849172524

The questions owners ask

Does it read a microchip or need a key?

Both. It ships with a Medium Pet Door Key for the collar and "can pair with your cat’s microchip". That is unique in this group — PetSafe’s Electronic Pet Door at $200.99 reads only a key, and the SureFlap and Cat Mate doors read only chips or their own RFID tags. The listing does not say which chip standards it accepts, which is the one check the shelf asks you to make.

Should the firmware note worry me?

It is a maker writing down that there were "critical issues with app functionality, connectivity, performance and security", and that an update addressed them. Read it as both: a connected door is software as much as hardware, and software that has never been patched is software nobody has audited. What it does mean is that this door needs to stay updated, which a SureFlap curfew does not.

How big is "Medium"?

The listing does not say. It refers to a chart it does not reproduce, and publishes no flap opening, cut-out or animal limit. Every other door on this shelf gives at least an opening: SureFlap 6 11/16 × 7 inches, the DualScan 4¾ × 5⅝, Cat Mate a 178 × 204 mm (7.01 × 8.03 in) cut-out. On the most expensive door here, that omission is the hardest to explain.

Today’s price and availability, for pet devices

Details checked on October 6, 2026.

This one and its buyer, among pet devices

A household that wants to see the cat come home from the office

Sources

Specifications: the manufacturer sheet for pet devices and the matching Amazon product page. Prices and availability: Keepa. Every figure on this page names its source.

The way we judge these pet devices